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Frequently Asked Questions

General

What is Cs2space.com?

Cs2space.com is a secure marketplace specializing in Counter-Strike 2 items. We provide a comprehensive trading platform with competitive pricing and guaranteed safe transactions.

Supported CS2 Skins

We support a wide range of CS2 skins, including weapon skins, knives, gloves, and other in-game cosmetic items. The key requirements are that the item must be tradable, not market-locked, and comply with Steam's trading guidelines.

Steam Account Management

Steam account changes can be managed through the Account Settings page, where you can unlink your current account as needed.

Can I change my Steam account linked to cs2space account?

Unfortunately, you cannot unlink your Steam account from your cs2space account.

How to add funds to your cs2space account?
    To deposit funds into your cs2space account balance, follow these steps:
  1. Sign in to your cs2space account.
  2. Navigate to your account page.
  3. Locate the "Deposit" option and click on it.
  4. You will be redirected to a page displaying the available payment methods.
  5. Select the payment provider of your choice.
  6. Enter the desired deposit amount.
  7. Complete the transaction to finalize the deposit.
How can I use my balance on cs2space?

Your cs2space balance allows you to purchase skins on our platform. Simply browse the Market page, select an item, and click "Buy." If you have sufficient funds in your account, the necessary amount will be deducted based on the current value of the item you are acquiring.

Are there any commissions on adding funds?

We do not charge any fees for adding funds to your account. However, the payment amount may be increased due to currency conversion at the rate of the payment system.

How long does it take to receive a balance after a successful payment?

The waiting time depends on how quickly our merchants process the transaction. The average balance crediting time is 10 minutes. If the waiting time exceeds several hours, we recommend contacting the technical support of the payment system you were using.

Do you have refunds?
  • Users can add funds in certain denominations (10, 25, 50 etc.) After adding funds to your cs2space account, you may use these funds to purchase in-game items from cs2space directly.
  • Funds from transactions that have been partially spent may not be available for refunds.
  • Once purchased, all products are non-refundable.
  • Deposits can only be eligible for refunds if it was caused by an error on the site's end. Please keep in mind that the refund process could take up to 14 days. Furthermore, a refund can only be made to the same payment provider that was used for your top-up. Each operator may charge additional fees.
How do I contact customer support if I have an issue?

You can reach the customer support team via [email protected]. The support team is available to assist with any questions or problems you may encounter.

Buying

How to buy skins on cs2space?
  1. Sign in with your Steam account and paste your trade URL if you haven't already done it.
  2. Deposit funds in your balance.
  3. From the main menu, navigate to the Market page.
  4. Select the items you want to purchase and add them to the cart.
  5. From the Cart page, click "Buy" next to the skin you would like to buy, and the trading bot will charge the required amount from your balance.
  6. To purchase items on our site, make sure that you have:
    • Public inventory in Steam
    • Correct trade URL
    • Active Steam Guard via email or mobile authenticator.
Where can I find the items I bought?

All items purchased on the cs2space Market can be found in your Account Inventory page, accessible from the left-side menu.

How can I check the status of my items?
To view the status of your items, go to your Account page and select "Inventory" from the left-side menu. Here, you can filter your items using the tab menu, choosing from "All", "Active", "Sold", "Sent", or "Processing".
How to send purchased items to my Steam account?
    To withdraw items to your Steam account, follow these steps:
  1. Go to your Account Inventory page
  2. Select the "Active" tab in the tab menu
  3. Choose the skin you want to withdraw to your Steam account and click "Send"
I have bought an item from cs2space but can't find it on my Steam account

If you've purchased an item on cs2space but can't find it on your Steam account, it should be visible in your Account Inventory page. Select the "Inventory" option from the left-side menu and then the "Active" tab to locate and transfer the item to your Steam account using the "Send" button.

How long does it take to transfer purchased items to my Steam account?

The delivery process begins as soon as you request to withdraw an item to your Steam account. Please note that you have only 10 minutes to accept or decline the trade offer on your Steam account.

How to activate Steam Guard Mobile Authenticator?

You can set up your Steam Guard Mobile Authenticator by following the steps listed on the official Steam help page.

What payment methods are accepted on the cs2space Market?

The cs2space Market accepts a variety of payment methods, including credit/debit cards and digital wallets. You can select your preferred payment option during the checkout process.

How do I report a problem with a transaction or an item I purchased?

If you encounter any issues, such as a failed transaction or concerns about the item you received, please reach us via[email protected].Our customer service team will investigate and assist you.

Can I cancel an order for a skin I've purchased?

Typically, orders cannot be cancelled once the transaction has been completed. However, if you need to cancel an order for a legitimate reason, such as if the skin was significantly misrepresented, please reach out to our support team. They will review the situation and determine if a cancellation can be accommodated.

How do I stay up-to-date on new skin releases and marketplace updates?

Be sure to follow our official social media channels. We regularly post announcements about new skin collections, marketplace feature updates, and special promotions.

Balance Usage

Your account balance serves as currency for purchases on our platform. Visit the Market page to browse items, and use the "Buy" function to make purchases. Transactions are processed automatically when sufficient funds are available.

Deposit Methods
  1. Click the '+' button in the header
  2. Select from available payment providers
  3. Enter desired amount
  4. Complete transaction through chosen provider
Withdrawal Process

Withdrawals can be initiated through the "Withdraw" section. Select your preferred method, provide required details, and submit your request. Standard processing time is 3-5 business days.

Deposit Fees

No fees are charged by Cs2space.com for account deposits. However, currency conversion rates from your payment system may affect the total transaction amount.

Deposit Processing

Funds typically appear in your account within 10 minutes of successful payment. For delays exceeding several hours, contact your payment system's support team.

Refund Policy
  • Refunds only issued for Cs2space.com system errors
  • Partial deposits are non-refundable
  • Purchased items (skins) are non-refundable
  • Refunds processed via original payment method
  • Refund processing up to 14 days
  • Additional provider fees may apply
Unused Funds Refund

Refunds available only for full, untouched deposits in original denominations ($10, $25, $50). Any partial use disqualifies the deposit from refund.

Purchasing Skins on Cs2space.com

Buying Process:

  1. Sign in with Steam account
  2. Verify trade URL
  3. Deposit balance
  4. Navigate to Market page
  5. Select and add items to cart
  6. Confirm purchase

Purchasing Requirements:

  • Public Steam inventory
  • Correct trade URL
  • Active Steam Guard (email or mobile authenticator)
Item Retrieval

Purchased items are located in the Account Inventory page, accessible via the header's right-side menu.

Item Status Tracking

Access Account Inventory to view item statuses. Filter options include:

  • All
  • Active
  • Sold
  • Sent
  • Processing
Steam Item Withdrawal
  1. Go to Account Inventory
  2. Select "Active" tab
  3. Choose items for withdrawal
  4. Click "Add to trade"
  5. Select "Send chosen items to Steam"
Item Location

Purchased items are stored in your Account Inventory page, accessible via the right-side menu in the header.

Item Transfer to Steam

Item delivery begins immediately upon withdrawal request. Note: You have 10 minutes to accept or decline the Steam trade offer.

Steam Guard Mobile Authenticator

Setup instructions are available on the official Steam help page.

Steam Trade Lock

A trade lock is a restriction imposed by Steam on CS2 items. It typically lasts up to 8 days and is designed to prevent fraudulent item transfers to storage accounts. For cs2skinsbay users this means you must wait for the trade lock to expire before transferring purchased items to your Steam inventory.

Trade Acceptance Process

When you accept a trade involving trade-locked items, you'll see them in your inventory. A timer will indicate when the Steam trade lock expires, after which you can withdraw the items to your Steam inventory.

Steam Guard Authentication

Steam Guard mobile authenticator is highly recommended, as it adds extra security to your account. Without it, you may face longer trade holds and restrictions. However, Steam guard does not prevent trade locks on newly traded items.

Transaction Issues

For transaction problems, contact customer support at [email protected]. Include all relevant transaction details for prompt investigation and resolution.